![]() The SLA depends on your support agreement with Microsoft. You see confirmation for the service request, and a Microsoft engineer contacts you.Fill out the form and attach a copy of the invoice for the computer (Microsoft does ask for proof of ownership and only accepts the original invoice).Under How can we help copy/paste Autopilot - ZtdDeviceAssignedToOtherTenant and click the arrow, then click Contact support.Go to Troubleshooting + support -> Help and support.(Dell cannot perform the deregistration on the Customer's behalf.) This requires manual deregistration by Microsoft.The device is registered to another tenant.You can check the device object in WSfB: (ignore the banner stating that the store is paused, the device list is still available)Įrror 808 - ZtdDeviceAssignedToOtherTenant.Delete the device object from Intune (Device Enrollment -> Windows Enrollment -> Windows Autopilot Devices) and click the Sync button to expedite the synchronization with the Windows Store for Business.The device already exists in your tenant.You receive an error when attempting to upload the HW Hash. ![]()
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